Terms & Conditions

By accessing or using Cost Effective Energy website and services, you agree to be bound by the terms, conditions, and notices outlined below. If you do not accept these terms, please do not use our services.

This site is operated by Cost Effective Energy ("we," "us," or "our"). You must be 18 years of age or older to use this site and the services provided.

We operate solely as a service provider and are not a party to contracts between you and energy providers. We do not guarantee third-party services or rates. Use of our service requires an active subscription. Services may include optional add-ons, and pricing is subject to agreements between you and the energy provider.

We reserve the right to suspend or cancel service at any time due to violations of these terms. Subscription fees are non-refundable.

Use of the Website

You agree to use the site and services only for lawful purposes. Unauthorized use or access may result in suspension or legal action. You are responsible for maintaining the confidentiality of your login credentials.

Subscription and Payment

Access to our services requires a paid subscription, billed monthly or annually per meter. By subscribing, you authorize recurring charges to your payment method on file. Subscriptions auto-renew unless canceled at least 30 days before the end of the billing cycle. Fees are non-refundable once charged.

We reserve the right to:

  • Adjust subscription fees with 30 days' notice.
  • Suspend service if payment fails.
  • Charge late fees for overdue accounts.
  • Pursue collections on unpaid balances.

Communication and Consent

By using our services, you consent to receive service-related communications via email or text. This includes service updates, billing notices, and support messages. You can opt out of promotional content at any time.

Phone calls and chats with our team will be recorded for quality assurance and training purposes.

Limitation of Liability

Our services are provided "as is." We do not guarantee uninterrupted access or error-free operation. We are not liable for damages arising from service use, including indirect or consequential losses. Where applicable, our liability is limited to the subscription fees paid during the current service term.

You agree to indemnify Cost Effective Energy and its affiliates from any claims arising from your use of the site or services.

Energy Provider Agreements

Energy plan contracts are made directly between you and the third-party provider. We act as your limited agent to evaluate and enroll you in electricity plans. You authorize us to access your usage data and communicate with providers on your behalf.

This includes setting up accounts with utilities or services like Smart Meter Texas (SMT), if applicable. You can rescind this authorization by contacting us, but doing so will limit our ability to deliver service.

Data Retention and Termination

Upon termination, we will cancel or transfer third-party agreements within 45 days, unless otherwise instructed. However, we retain data collected during your membership to comply with legal or business requirements.

Modifications to Terms

We have the right to update these terms and conditions of services at any time. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.