Privacy & Policy

Personal Information

We have commercially reasonable measures to protect the data you share with us both online and offline. All personal information stored in our systems is protected against unauthorized access. Our servers are housed in secure environments and protected by firewall configurations and data encryption protocols. We use Secure Socket Layer (SSL) to encrypt data transmissions, making sure that any personal information you submit through our website or that we transmit to trusted service partners is protected during transfer.

Access to your personal data is strictly limited. Our employees are bound by internal policies and are prohibited from using or sharing personal information in any unauthorized manner. These security practices are within the bounds to preserve the confidentiality of your information at all times.

We do not knowingly collect information from individuals under the age of 18. If a service provider requires a birth date to order a specific product or service, you will not be able to enter a birth date indicating that you are under 18 years of age.

We collect Personally Identifiable Information when you:

• Become authorized to use our site through enrollment
• Purchase a product or service
• Request further information regarding a product or service
• Disconnect a service
• Contact us

User-Provided Personal Information

Cost Effective Energy collects personally identifiable information such as your email address, name, home or work address, and telephone number. We may also gather non-personally identifiable demographic information that is not unique to you, including your ZIP code, age, gender, preferences, interests, and favorites.

Please be aware that if you voluntarily share personal information or sensitive data through Cost Effective Energy website, such as message boards or blog comments, that information may be collected and used by others.

Note: Cost Effective Energy does not access or monitor your private online communications.

We encourage you to review the privacy policies of any third-party websites you choose to visit through links on the Cost Effective Energy site. We are not responsible for the privacy practices or content of websites outside of Cost Effective Energy and its affiliated services.

Non-User Provided Information and Cookies

Cost Effective Energy collects certain information about your computer system when you visit our site. This includes your IP address, browser type, domain names, access times, and referral website addresses. We use this information to operate our services effectively and compile general statistics about website usage.

Our website uses “cookies” to personalize your online experience. A cookie is a small text file placed on your hard drive by a web page server. Cookies cannot run programs or deliver viruses to your device. Each cookie is uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

The primary purpose of cookies is to save you time and improve your experience on our site. For example, if you customize certain pages or register with our services, a cookie allows us to remember your information on future visits. This simplifies tasks like entering your billing or shipping information.

You have control over your cookie preferences. While most web browsers accept cookies automatically, you can modify your browser settings to decline them if you prefer. Please note that disabling cookies may limit your ability to fully enjoy the interactive features of the Cost Effective Energy website and services.

Purchase Information

Cost Effective Energy collects the payment information required to establish billing for your membership and any services or products you choose to purchase.

If you opt to pay by credit card, we may collect details such as your card number, card type, cardholder name, billing address, and expiration date. If you choose to use an automatic deduction, we may collect the necessary account information to set up and process payments. This can include your account number, account type, account holder name, and the ABA routing number of the financial institution.

Third Parties

We do not sell, rent, or lease our customer’s data to third parties. Occasionally, we may reach out to you on behalf of our external business partners to share an offer or service that may be relevant to you. In these instances, we do not share your personal information such as your name, email address, mailing address, or phone number with those third parties.

The third parties are strictly prohibited from using your personal information for any purpose other than to provide services on behalf of Cost Effective Energy, and they are required to keep your information confidential. Additionally, text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to facilitate the delivery of text message services through aggregators or service providers.

Disclosure of Sensitive Information

We do not use or disclose sensitive personal information such as race, religion, or political affiliations without your explicit consent.

Data Retention

If you have an online account accessed through our website or mobile app, you can request cancellation of service at any time by visiting the ‘Contact Us’ page and selecting ‘Cancellation of Service’.

Once your cancellation request is processed, all account-related data including login credentials will be deleted within 30 days.

This policy applies to all users, including those who sign in through social login options such as Facebook, Google, or Apple, as well as users with a unique username and password.

Legal Obligations

Cost Effective Energy can disclose your personal information, without prior notice, if required to do so by law or if we believe such action is necessary to comply with legal obligations or respond to legal process served on Cost Effective Energy or our website, to protect and defend the rights or property of Cost Effective Energy, and act in urgent circumstances to protect the personal safety of users of Cost Effective Energy or the public.

Changes to This Statement

We hold the right to update this privacy policy to reflect company developments, legal requirements, or customer feedback. We encourage you to periodically review this statement to stay informed about how we are protecting and using your information.

Contact Information

We welcome your questions or comments. If you believe we have not adhered to this statement, please contact us at:

Email: support@costeffectiveenergy.com

We will make every reasonable effort to promptly investigate and resolve your concern.